Total Quality Management Ppt Presentation Total Quality Management Universiti Teknologi Malaysia Greats

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Total Quality Management Ppt Presentation Total Quality Management Universiti Teknologi Malaysia Greats total quality management ppt presentation Chap2 Total Quality Management Total Quality Management The way of managing organization to achieve excellence Total everything Quality degree of excellence Management art act or way of organizing controlling planning directing to achieve certain goals Definition of TQM BS 4778 1991 A management philosophy total quality management ppt presentation Project Management Plan Presentation Change Management Even positive change needs to be controlled if the project is to meet its objectives on time and within budget Change Management helps a project team ensure successful delivery of the business case This project will conform to Bank of the West s standard Change Management Process Quality Management Presentation Quality Management Presentation Emerging Issues in Safety Quality and Claims Prepared for AGC of California Inc Presentation outline continued Other quality management documents Quality Management System QMS the people and processes that CHAPTER 1 INTRODUCTION Deming It was originally Total Quality Management TQM is a concept created by W Edwards Deming It was originally introduced in Japan after World War II to assist the Japanese in re building their economy The main focus of TQM was and is continuous quality improvement in the areas of product or service employer employee relations Basic Concepts of 5S KAIZEN TQM Approach Total Quality Management TQM is a multi disciplinary and participatory processes with continuity by all categories of staff for realizing high quality services TQM process consisting of 5S and KAIZEN should be a part of institutional managerial framework for seeking high productivity and quality of services

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